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The process
No guesswork quotes and no repair without your approval. Many repairs are finished in 30–60 minutes – you can wait for it.
Here is how a repair works with us: you bring or send the device, we establish what is actually broken, and we name a fixed price. Nothing is repaired until you agree. The same applies to phones, tablets, notebooks and games consoles.
The phone repair process runs in this order on purpose, because most expensive bad repairs start with a guess: a device will not charge, so the charging port gets replaced – and afterwards it still will not charge, because the fault was on the board. That is why we measure first.
Two ways
You decide how your device reaches us. It makes no difference to the outcome: the phone repair process is the same either way.
Step by step
Five steps, with two points where you decide: after the diagnosis, and whenever something changes.
Send us a WhatsApp message describing what happened – a photo helps. Or walk into Turmstraße 79 without an appointment. Not in Berlin? Send the device in instead.
A photo is enoughWe inspect under the microscope and on the lab power supply. Where a board fault is likely, we measure the current draw instead of swapping parts on suspicion.
29 €, creditedYou get the part, the labour and the time in writing – on the spot in store, usually within 24 hours for mail-in repairs. Only your approval starts the work.
You decideMany module replacements take 30 to 60 minutes, so you can wait for it. Micro-soldering work on the mainboard takes 1 to 3 working days.
30–60 minutesWe test what we repaired and everything attached to it: touch, sensors, cameras, charging, audio. Then collection or insured return shipping.
12-month warrantyPreparation
These small things often decide whether a repair is finished the same day or whether we have to call you back.
Please avoid
Full control
Sometimes the real picture only shows once the device is open. At that point it is not our call – it is yours.
Typical: a swollen battery underneath a cracked display. We stop, call you with the new price and only carry on once you approve.
This happens with older models. We give you a realistic waiting time or a tested alternative – your device will not sit here untouched for weeks.
If the damage exceeds what the device is worth, we say so openly – even when it costs us the job. After that: data recovery, trade-in, or simply take it home.
With micro-soldering on the mainboard that can never be ruled out. If it fails, we do not charge for it. You will hear what we measured and where it went wrong.
Your data
We do not look through your content. A function test checks whether touch, camera, microphone and charging work – nobody has to open your photos or messages for that.
Transparency
A fixed price covers the fault we diagnosed. It does not change because the repair took longer – only if a new fault appears, and then only once you agree.
| Step | Typical time | Cost |
|---|---|---|
| Fault diagnosis with written quote | on the spot, or within 24 hrs for mail-in | 29 € – free with a repair |
| Display, battery, charging port | 30–60 minutes | fixed price upfront |
| Board-level mainboard repair | 1–3 working days | fixed price upfront |
| Water damage | 1–3 working days, depending on drying | after diagnosis |
| Insured return shipping within Germany | 1–2 working days | 7.99 € |
| Warranty on part and labour | – | 12 months |
As an Apple Independent Repair Provider we work to the manufacturer's standards.
To see the price for your model, pick the brand and device below.
Get your repair quote in a few clicks – simply choose your device.
Common questions
Answers to what we are asked most often about the process, the time it takes, your data and the cost.
Send us a short message or a photo of the damage on WhatsApp.
Ask on WhatsAppNo. You can walk into Turmstraße 79 during opening hours. A quick call first still pays off: we can check whether the part for your model is in stock, which decides whether you can wait for it or have to come back.
A display swap, a battery change or a charging port is usually done in 30 to 60 minutes, provided the part is in stock. Board-level work on the mainboard takes 1 to 3 working days; water damage takes longer, because cleaning and drying need time.
29 € – and it is free as soon as you go ahead with the repair. If you decide against it, the 29 € stand and you get a written assessment you can also hand to an insurer.
Not without your consent. The fixed price covers the fault we diagnosed. If a second fault shows up once the device is open, we stop, call you and wait for your decision.
We need access for the function test. You can give us the code, or unlock it yourself at handover and go through the tests with us. For a data recovery the code is technically required.
Not with a normal parts replacement. We never reset anything without your explicit approval. We still recommend your own backup – above all before mainboard work and after water damage.
Then we say so. You pay for the diagnosis and decide freely: have it repaired elsewhere, go for data recovery instead, or sell it to us – we take faulty devices too.
Where they are available, yes. We are an Apple Independent Repair Provider and a Samsung Independent Repair Partner. For older devices original parts are not always available; we then offer tested alternatives and state that in the quote.
In store after the repair, and before return shipping for mail-in repairs. On request with VAT shown separately – for companies and insurers.
Register it through our repair request, then pack it securely and insured. Insured return shipping within Germany costs 7.99 €.
12 months on the part we fitted and on our work. New drop and moisture damage is excluded – that is, anything that happens after the repair.
Yes. For larger volumes and subcontracted work there are separate terms – just get in touch.
Get started
Describe briefly what happened – that is where the phone repair process starts. We will tell you up front what is most likely behind it. It becomes binding after the diagnosis.
Mon, Fri: 10am–8pm · Tue–Thu: 10am–6pm · Sat: 11am–4pm
Turmstraße 79, 10551 Berlin · [email protected]