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moarepair – your repair workshop for phones, tablets and more
Not living in Berlin, or no way to drop by in person? No problem. With moarepair you can send your faulty smartphone or tablet in by post – quick, safe and from anywhere in Germany.
your device is usually dealt with within 24 hours
on request – straight from the address you choose
(both ways) with a reliable partner
on every repair we carry out
A mail-in phone repair means you never have to be in Berlin. You book the repair online, we send you a DHL label, and your device travels to our workshop in Moabit insured – the same workbench, the same technicians and the same 12-month warranty as a walk-in repair.
Shipping to us costs you nothing. The insured return within Germany is 7.99 € and appears on the same invoice as the repair. Everything else about mail-in phone repair is laid out below, step by step, so you know what happens and when.
Sending it in
Fill in our send-in form and submit your request.
You will then receive an order confirmation with your personal order number by email.
Once our team has checked and approved it we send you the DHL shipping label by email.
If you do not hear back from us, please get in touch by email or WhatsApp.
Pack your device securely and stick the DHL label with your personal order number on the parcel.
No printer?
Just show the QR code from our email at a DHL branch or a supported packing station. The label will be printed there for you free of charge.
Please send the device without accessories (power supply, controllers and so on).
Shipping to us is free for you.
After the repair you receive your invoice by email, including a photo of the work we carried out.
You can pay by bank transfer or PayPal.
Once the payment has cleared we send your device straight back.
📦 Insured return shipping within Germany costs 7.99 € and is invoiced together with the repair.
📧 You also get an email with the DHL tracking number, so you can follow your parcel at any time.
Straight to the form – pick your device and repair below.
Repair request
Step by step
Pick your device and the repair service you need. If you are not sure which fault you are dealing with, we offer a professional diagnosis.
Enter your billing and delivery details in our secure form. Your data is of course handled in line with the GDPR.
Pick whichever payment method suits you best. There are several secure options to choose from.
After booking you get a DHL shipping label from us to print out. Pack your device well protected and send it off.
As soon as the device reaches us, our technicians get to work. We work with the greatest care and with up-to-date equipment.
Once the repair is done we send your device straight back. You can check the current status of your repair at any time.
Contact
Our customer service is happy to help at any time – by phone, by email or through our contact form.
Mon, Fri: 10am–8pm · Tue–Thu: 10am–6pm · Sat: 11am–4pm
Turmstraße 79, 10551 Berlin · [email protected]